CARD PAYMENTS:
For card payments, we offer refunds or store credit if requested. Returns for items bought at full price are accepted within 7 days from the date of purchase. Refunds will be issued in the original form of payment (card payment only) and must be accompanied by a receipt, with the merchandise in its original condition.
Please note, shipping fees will not be refunded.
Merchandise must not be used, worn, altered, or washed, and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.
Cash Payments (COD):
We do not offer refunds for cash payments (COD). For cash on delivery orders, you will receive either store credit or exchanges.
Note: Store credit is valid for 3 months from the date of issue.
EXCHANGE POLICY:
For UAE orders, the item(s) must be returned to us within 7 days of the first receiving date of the parcel, including faulty products.
Items must be unused, unworn, unwashed, and with all tags and original packaging.
If you have received an item that you believe is faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team, you will receive a confirmation email.
We provide free collection for the first return or exchange. For any additional collection, a fee of AED 15 is applicable.
For international orders, we do not offer free exchanges. If you would like to exchange any item, it will be treated as a return, and you must place a new order for the replacement item.
PROCESSING TIME:
We process all returns within 7 days of receiving the item(s).
You will receive an email approving your return/exchange within 48 hours of your request.
RETURN POLICY:
For UAE orders, the item(s) must be returned to us within 7 days of the first receiving date of the parcel, including faulty products.
Items must be unused, unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odors (including smoke), free of makeup stains, and must have all tags and original packaging.
Return shipping within the UAE will be covered by us.
For international orders, item(s) must be returned within 14 days of the date shown on the dispatch note. International return shipping charges, customs duties, and any other charges are to be paid by the customer. If you wish to return an item, kindly send us an email at [email protected] and our customer care team will get back to you with return shipping instructions.
SALE ITEMS:
We do not offer refunds for any sale items. Sale items can either receive store credit for the same value of the product(s) or be exchanged for the same product in a different size.
You will receive an email approving your return/exchange within 48 hours of your request.
Need help?
Contact us at [email protected] for questions related to refunds and returns.